Contact Luton Youth Service

Advice and support	Tel: 01582 548340 Connexions Luton 8 Cresta House 12 Alma Street Luton, LU1 2PU
Complaints	Tel: 01582 546747 Complaints and Representations Manager Luton Borough Council Children and Learning Department Wesley House 2nd Floor 19 Chapel Street Luton, LU1 2SE
Head Office	Tel: 01582 546000 Integrated Services Luton Borough Council Unity House 111 Stuart Street Luton, LU1 5NP

Complaints

We have a dedicated officer for dealing with complaints (contact details above). If you want to make a complaint it will be dealt with under the Council’s complaints procedures.

You can get further advice, make a complaint or give feedback by contacting the Complaints and Representations Manager by telephone or in writing.

The complaints officer will then:

acknowledge your complaint within three working days and assist you in clarifying your issues
pass your complaint to an appropriate manager for investigation
try to ensure you receive a response within the required time scale
inform you of your rights if you are not happy with the response
monitor the outcome of your complaint.

Further details can be found on the Luton Borough Council website: www.luton.gov.uk/complaints